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SITUASI AIR DI MALAYSIA PADA MASA INI PDF Print E-mail
Written by MOHAMMAD ABDUL WAFI BIN SELAMAT   
Thursday, 10 July 2014 08:30

Air merupakan salah satu sumber utama yang digunakan oleh pengguna di Malaysia untuk memenuhi keperluan harian mereka. Sumber air yang bersih adalah salah satu aspek penting yang perlu dititikberatkan oleh mana-mana organisasi yang memberikan perkhidmatan air kepada pengguna. Penjagaan kualiti air di Malaysia boleh dilakukan dalam pelbagai cara untuk memastikan tahap kesihatan setiap pengguna dalam keadaan memuaskan.

Kerajaan Malaysia mempunyai pelbagai sektor ekonomi yang menjadikan air sebagai sumber utama, seperti sektor perindustrian, agrikultur, dan pelbagai sektor yang lain. Peningkatan sektor perindustrian di Malaysia akan menyebabkan keperluan air bersih meningkat dari semasa kesemasa dan memerlukan lebih banyak kos untuk menghasilkan air bersih di Malaysia.

Musim kemarau yang berpanjangan dan berlarutan pada masa ini menyebabkan berlakunya kekeringan air dan penurunan paras air empangan. Keadaan ini merupakan suatu kebiasaan disebabkan peningkatan suhu yang tinggi dan kering di Malaysia. Keadaan air di empangan yang susut, ditambah pula dengan masalah sugai yang tercemar, telah menyebabkan loji rawatan air terpaksa dihentikan.

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ADUAN SEKTOR AUTOMOTIF MENINGKAT 12 PERATUS PDF Print E-mail
Written by Utusan Online   
Thursday, 26 June 2014 14:35

KUALA LUMPUR 24 Jun - Pusat Khidmat Aduan Pengguna Nasional (NCCC) menerima 4,915 aduan daripada pengguna terhadap pengeluar kereta tempatan membabitkan jumlah kerugian RM22.2 juta sepanjang tahun lalu.

Jumlah itu meningkat sebanyak 12 peratus berbanding tahun sebelumnya dengan nilai kerugian RM9.5 juta.

Pengerusi NCCC, Datuk N. Marimuthu berkata, kebanyakan aduan berkaitan kereta baharu yang mengalami kerosakan dan tidak ada langkah sewajarnya diambil pihak pengeluar kenderaan bagi mengatasinya menyebabkan ia berlarutan dalam tempoh lama.

"Kami juga menerima aduan berhubung khidmat selepas jualan yang tidak mencapai tahap memuaskan, tidak menepati jaminan malah pengguna kesal kerana syarikat-syarikat itu hanya mementingkan keuntungan semata-mata," katanya dalam sidang akhbar pada seminar dan pelancaran Laporan Tahunan Aduan NCCC 2013 di sini hari ini.

Laporan itu antara lain mengandungi analisis, tindakan undang-undang, kaedah penyelesaian dan pertikaian yang dilaksanakan oleh NCCC.

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BIG SURGE IN COMPLAINTS ABOUT GENERAL CONSUMER PRODUCTS PDF Print E-mail
Written by The Rakyat Post   
Thursday, 26 June 2014 14:30

KUALA LUMPUR, June 24:

The National Consumer Complaints Centre (NCCC) had received 40,560 complaints for 2013, a slight improvement  from the 41,963 received the year before.

NCCC chairman N. Marimuthu said the numbers were derived from more than 20 different industries resulting from their purchase of goods/services.

“This year, the most complaints came from the General Consumer Products as opposed to the Telecommunications Sector that topped the list last year.

“In terms of monetary value, complaints related to the automobile sector topped the charts once again, raking in RM22,182,476.30 which is a dramatic increase from last year’s total of RM9,544,831.80,” he said at the 8th Complainfest 2014 held at Cititel Hotel.

He said there was a massive increase in the number of complaints pertaining to general consumer products.

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4,915 COMPLAINT LODGED AGAINST AUTO INDUSTRY LAST YEAR PDF Print E-mail
Written by The New Straits Times   
Thursday, 26 June 2014 10:15

KUALA LUMPUR: Malfunctions, refunds and deposits involving both new and used cars made up more than one-tenth of the 40,560 complaints made to the National Consumer Complaints Centre (NCCC) last year.

NCCC legal and dispute resolution manager Santhosh Kannan said it received 4,915 complaints against the auto industry and the value of the complaints was a staggering RM22.2 million, an increase of RM12.7 million compared with 2012.

“A huge number of complaints involved breakdowns and malfunctions of newly-purchased cars and poor after-sales service.

“Complainants lamented that companies were merely interested in making profits and made empty promises until the point of sale,” he said after the launch of the 2013 NCCC Complaints Report yesterday.

Among the common grouses for new cars were stalling vehicles, exploding tires and malfunctioning anti-lock braking systems, gearboxes and automatic power windows.

According to the report, value of consumer complaints increased sharply from RM41 million in 2012 to RM62 million last year, although the number of complaints dipped to 40,560 in 2013 from 41,963 the year before.

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MORE RECEPTIVE TO CONSUMERS' COMPLAINT PDF Print E-mail
Written by Khalil Majeed   
Thursday, 26 June 2014 10:10

KUALA LUMPUR: Companies are now addressing consumer complaints more effectively and faster when channeled directly to them so much so the National Consumer Complaints Centre (NCCC) is seeing a drop in the number of complaints filed.

In revealing this, NCCC chairman Datuk Dr Marimuthu Nadason said, they received 40,650 complaints last year as compared with 41,963 the previous year.

"This could be reflective of companies addressing complaints channeled directly to them, without having the need to approach NCCC for its assistance," he told reporters at the launch of the 2014 Complainfest and NCCC Annual Report 2013 at Cititel Midvalley.

Elaborating on some of the complaints received, he said, topping the list was 7,652 complaints against the general consumer product sector, 6,404 on the Telco sector and 5,763 on retail services and e-commerce industry.

The others include 4,915 complaints against the automobile industry and 2,313 on the travel and leisure industry.

In terms of monetary value, Marimuthu said, complaints related to the automobile sector topped the chart with RM22.182 million which is a dramatic increase as compared with RM9.544 million the previous year.

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