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Video Competition "My Food Label 2017" PDF Print E-mail
Written by Admin 3   
Tuesday, 12 September 2017 09:27

 
Importance of household spending PDF Print E-mail
Written by Admin 3   
Thursday, 07 September 2017 08:58

 

The importance of private consumption or the total spending on consumption goods and services by households in the country continues to rise, especially since the global crisis nearly a decade ago.

 

The household consumption share of gross domestic product (GDP), which accounted for slightly more than half of the country’s GDP last year, has been charting a steady rise over two economic downturns from 45 per cent in 2009 and 41 per cent in 1998.

 

Paradoxically, the current GDP share of household expenditure is lower than in the early decades. It was averaged 60 per cent of GDP in the sixties and 54 per cent in the seventies and eighties.

 

The high GDP share of household spending during Malaysia’s low to lower middle-income stage mirrors the share for countries in the low- and middle-income categories. Currently, the GDP share of household spending in low-income countries hovers close to 80 per cent.

 

Those in the middle-income category was around 54 per cent while high-income countries averaged 60 per cent, according to World Bank data available from 1960 onwards.

 

More interestingly, being an upper middle-income country since the early nineties, Malaysia’s household spending as a proportion of GDP had trailed the average for upper middle-income countries until recently.

 

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Refer maid complaints to the NCCC PDF Print E-mail
Written by Administrator   
Wednesday, 30 August 2017 11:47

 

TO cope with the increasing cost of living, many households today are two-income families with the husband and wife both working. To manage their homes, including taking care of the children, families hire maids.

These days, though, it is not only expensive but also problematic to employ maids.

The National Consumer Complaints Centre (NCCC) continues to receive a lot of complaints on the issue of hiring maids. Loss suffered by consumers due to problems with their maids amounted to more than RM2mil in 2015.

The most common issue is of the maid running away, which entails getting a replacement for which the consumer has to pay an additional fee. This is because of the unfair nature of the contract between the consumer and the maid agency where, if the maid runs away within three months (or depending on the time frame stated in the contract), the owner has to pay additional fees.

The agreement between the maid agency and the consumer appears to be one-sided and favours the former. Many maid agencies only provide three months’ warranty in the case of runaway maids. Once the warranty period expires, the agencies will not take responsibility for any liability or obligations arising.

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Online shopping tops number of consumer complaints in 2016 PDF Print E-mail
Written by Admin 3   
Wednesday, 30 August 2017 10:49

PETALING JAYA: E-commerce continues to top the number of complaints received by the National Consumer Complaints Centre (NCCC), making up 7,371 (15.2%) of the total 48,563 complaints in 2016, with potential losses of RM5 million.

Its legal and policy senior manager Shabana Naseer Ahmad said this was largely due to consumers' lack of awareness on online shopping and the seller, an increasing number of unregistered small-time online businesses, and laws that needed major amendments.

Shabana said of the 7,371 complaints received, 34.4% were related to issues faced on the delivery of the purchased goods, where vendors fail to live up to their promises, including on the delivery time.

"In many cases where consumers tried to get a refund due to the delay, they were denied on grounds that the delays were beyond the seller's control," she said after launching the NCCC Annual Consumer Complaints Report 2016, here, today.

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LAPORAN TAHUNAN ADUAN PENGGUNA NCCC 2016:PENIPUAN MEMBELI-BELAH DALAM TALIAN & ADUAN TERHADAP PEMBUAT KERETA TEMPATAN DAN ANTARABANGSA PDF Print E-mail
Written by Admin 3   
Tuesday, 29 August 2017 15:34

 

Pada tahun 2016, Pusat Khidmat Aduan Pengguna (NCCC) telah menerima aduan daripada 48,563, yang melibatkan nilai kerugian sebanyak RM255,623,706.00. Jumlah aduan telah meningkat sebanyak 8.6% berbanding tahun sebelumnya.

 

Laporan ini meliputi semua jenis aduan yang diterima merentasi 22 sektor yang berbeza hasil daripada pembelian barangan dan / atau perkhidmatan pengguna.

 

Laporan tahunan NCCC  merekodkan bahawa sektor e-dagang menerima aduan tertinggi pada tahun 2016, dan diikuti oleh Produk Pengguna Am dan Sektor Telekomunikasi.

 

Dari segi nilai kewangan, aduan yang berkaitan dengan sektor Automobil dan Auto-bengkel mencatat jumlah kerugian yang tertinggi, dengan kerugian sebanyak RM 79,181,869.

 

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