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PETALING JAYA: Victims of online fraud, including data phishing cases, should be able to take legal action against companies under the Personal Data Protection Act (PDPA) 2010, according to the National Consumer Complaints Centre (NCCC).

NCCC chief executive officer Indrani Thuraisingham said that during the engagement session on the act’s amendment, the government recommended that authorities be able to act against any party, including financial institutions and telcos, should there be a data breach.

“However, users currently do not have room to take civil action against these industries. So, we hope this can be implemented.

“(The government should) follow the European Union’s excellent General Data Protection Regulation to protect users,” she told FMT.

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Sunday, 29 Nov 2020
MORE Malaysians are shopping online these days and especially with Christmas next month, it’s always a good idea to be careful before you buy anything.

A total of 1,520 complaints on online shopping through social media were reported to the National Consumer Complaints Centre (NCCC) as of November this year.

Most claimed to be scammed by sellers, with the top types of items involved being electronic gadgets like handphones and power banks, clothes, watches and women’s accessories.

Another 1,646 complaints were against retailers and sellers of products related to Covid-19 like face masks, hand sanitisers and health supplements, the NCCC tells Sunday Star.

For purchases on social media, NCCC senior manager Baskaran Sithamparam says sellers on Facebook, Twitter and Instagram are not bound by refund or return policies like those who are on legitimate online marketplaces.

And this has led many consumers to be taken for a ride.

“Some did not receive the items they ordered at all or received only part of the item, ” he says.

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Mengenai NCCC

11:23 am l 27 July 2020

Consumers are in limbo over refund from service providers who have collected the deposit or payment for numerous services but are not providing the promised services. Consumers are seeking for the refund but to no avail.

As many as six hundred thousand people lost their jobs as of May 2020 due to the Movement Control Order (MCO). Many were forced to stay at home as the government wanted to contain the infectious corona virus. Consumers were cash strapped as many were laid off from jobs.

Kindergartens, private schools and higher learning institution were closed so were gymnasiums, saloons, airports, transportation, travel and tour services to name a few.

Before the MCO was imposed, many consumers paid deposit and fees for kindergartens, private schools, gymnasiums, wellness, designated car parks, wedding halls and reception and booking travelling tickets via airlines as well as travel agencies. All these came to a halt when MCO was implemented and other nations too declared lockdown in their respective countries.

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THE Malaysian Communication and Multimedia Commission (MCMC) should really look at the Postal Act 2012 with the view of enforcing the regulations to protect consumers who depend on the services of postal and courier companies including Pos Malaysia.What consumers want from the postal services is for their items to reach the designated recipients promptly and in good condition. However, the services rendered of late has been very unsatisfactory.

According to the National Consumers Complaint Centre (NCCC), 49.35% of the total complaints made against postal and courier services in 2018 were on delays in receiving the items sent. This issue must be contained as it involves a significant segment of consumers, some of whom were in despair when they approached the NCCC.With today’s information technology, parcels come with tracking numbers to help both parties know the status of delivery. But more often than not, many consumers end up not getting their deliveries even though they were waiting at home or the address specified after being advised by the senders.The irony is that with the tracking system, how could items go missing?The service provider seems to be not bothered when consumers complain, and when they ask for compensation, the amount paid is just a nominal sum.

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PETALING JAYA: E-commerce continues to top the number of complaints received by the National Consumer Complaints Centre (NCCC), making up 7,371 (15.2%) of the total 48,563 complaints in 2016, with potential losses of RM5 million.

Its legal and policy senior manager Shabana Naseer Ahmad said this was largely due to consumers' lack of awareness on online shopping and the seller, an increasing number of unregistered small-time online businesses, and laws that needed major amendments.

Shabana said of the 7,371 complaints received, 34.4% were related to issues faced on the delivery of the purchased goods, where vendors fail to live up to their promises, including on the delivery time.

"In many cases where consumers tried to get a refund due to the delay, they were denied on grounds that the delays were beyond the seller's control," she said after launching the NCCC Annual Consumer Complaints Report 2016, here, today.

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Pawnshops have been in business for decades in Malaysia and are a popular source of micro-credit in society. While there are institutions like banks and other financial institution, some consumers opt to go to pawnshops. There are several reasons, some may not be qualified to take loans, often a lot of paperwork is involved and banks don’t give loans for the small amounts, unlike pawnshops.

The National Consumer Complaints Centre (NCCC) has received complaints from the public that the pawnshops have not been running business in accordance to the rules being set out under the Pawnbrokers Act 1972. The underlying purpose of the Pawnbrokers Act 1972 is to guarantee a healthy pawnshops industry, as well as safeguarding the interest of the consumers.

The major complaint on pawn brokers received by NCCC is the jewelleries have been sold and auctioned off without informing the complainant beforehand. Another complaint is that despite the fact that the consumer had requested for an extension of time, the item has been auctioned off nevertheless.

There have also been incidences whereby some pawnshops that are not licensed have been charging interest as high as 6 percent. There has also been cases whereby pawn dealers did not return the extra money after the auction.

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IPOH  - Orang ramai (pengguna), disarankan agar tidak mengambil jalan penyelesaian sendiri terhadap permasalahan yang dihadapi terutamanya melibatkan perkhidmatan komunikasi dan multimedia.

Pengarah Forum Pengguna Komunikasi dan Multimedia Malaysia (CFM), Izham Khairuddin berkata, sebanyak 7,556 aduan diterima CFM pada 2016 dan daripada jumlah berkenaan sebanyak 202 aduan diterima daripada pengguna di Perak.

Menurutnya setakat ini, CFM telah berjaya menyelesaikan sebanyak 99 peratus aduan dan sedang berusaha untuk mengurangkan beberapa aduan yang kerap dilaporkan.

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KUALA LUMPUR: Dakwaan kononnya data dan maklumat peribadi pemegang kad 'paywave' boleh digodam, bukanlah sesuatu yang mudah dilakukan seperti yang dihebohkan di media sosial.

Perunding Teknologi Maklumat, Mohd Ridzman Azzahari berkata sekalipun tidak menolak kemungkinan itu, namun ia tidaklah semudah seperti yang disangka berdasarkan ciri-ciri keselamatan yang tinggi kad berkenaan.

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PENYEBARAN berita-berita palsu menjadi satu kebiasaan di media sosial mutakhir ini. Malah, isu ini turut mendapat perhatian oleh pemimpin tertinggi negara yang menyifatkan ia sebagai satu masalah besar. Hakikatnya, sesiapa sahaja boleh menyebarkan berita yang dimaksudkan dengan syarat mereka mempunyai akses kepada perkhidmatan internet dan peranti komunikasi di hadapan mereka.

Sifat rangkaian media sosial yang tidak mengenal sempadan dan boleh dikongsi dengan jutaan pengguna dalam sekelip mata, menjadikan impak berita-berita palsu adalah cukup tinggi. Pengguna juga perlu sedar bahawa segala maklumat yang dimuat naik dalam internet akan kekal buat selama-lamanya. Dan ini jugalah cara ekosistem internet sebenarnya berfungsi.

Tatkala pengguna terlalu alpa dengan kemasukan maklumat-maklumat, secara tidak sedar, penyebaran berita palsu dilakukan secara licik dan terancang sehinggakan ada yang mudah terpedaya dengan intipati yang disajikan seolah-olah ia adalah betul.

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Iklan Keliru di Laman Sesawang

Saya dapati sesetengah produk diiklankan di laman sesawang hanya indah khabar dari rupa. Apakah garis panduan iklan supaya pengguna tidak tertipu? (Ahmad; Kajang, Selangor)

FOMCA : Sememangnya wujud jawatankuasa iklan mengelirukan di bawah Kementerian  Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan (KPDNKK) serta garis panduan daripada KPDNKK bagi mengelak ditipu iklan palsu.

Tugas mereka untuk mengenal pasti iklan yang tidak mengelirukan rakyat, namun banyak iklan mengelirukan kini wujud di laman sesawang hingga menyebabkan kita sukar mengenal pasti  pengiklan.

Kebanyakan perniagaan secara dalam talian tidak berdaftar, jadi pembeli tiada maklumat mengenai penjual. Bagi yang ingin membeli-belah secara dalam talian (online), dinasihatkan supaya membuat semakan terlebih dulu mengenai  syarikat itu.

Selain itu, jangan membeli banyak sekaligus. Jika berlaku penipuan pembelian secara dalam talian, anda boleh membuat aduan terus kepada Pusat Khidmat Aduan Pengguna Nasional (NCCC) di talian 03 7877 9000 / 03 7874 8096 atau emel This email address is being protected from spambots. You need JavaScript enabled to view it. . Anda juga boleh membuat aduan kepada KPDNKK melalui Tribunal Tuntutan Pengguna di talian 03 8882 5822 atau Suruhanjaya Komunikasi Multimedia Malaysia 03 8688 8000, emel This email address is being protected from spambots. You need JavaScript enabled to view it. untuk tindakan lanjut.

Sumber : http://www.nccc.org.my/v2/index.php/home , https://ttpm.kpdnkk.gov.my/portal/index.php/my/direktori/direktori-ibu-pejabat-ttpm , http://www.skmm.gov.my/Contact/Headquarter.aspx

 

Bayar Pampasan Ikut Polisi

Saya baru sahaja melanggan polisi insurans nyawa dan sering mendengar kes tuntutan pampasan tidak mendapat bayaran yang sepatutnya. Apa perlu saya lakukan jika perkara ini berlaku? (Rashid; Bangi, Selangor)

FOMCA : Sebelum membuat tuntutan, anda perlu peka terhadap keperluan polisi insurans itu sendiri dengan membaca segala syarat yang terkandung dalam polisi yang diberikan untuk simpanan anda.

Polisi insurans sebenarnya adalah satu kontrak antara pihak syarikat insurans dan anda, iaitu pampasan akan hanya dibayar jika kecelakaan atau kemalangan yang terkandung dalam polisi.

Selain itu, bayaran tuntutan juga bergantung kepada premium yang dibayar. Oleh itu, jika anda mendapati perkhidmatan yang diberi kurang memuaskan, anda berhak menggunakan kuasa dan hak untuk mengemukakan aduan kepada pihak berwajib. Ada peruntukan undang-undang bagi mengawal selia industri insurans untuk memberi perlindungan kepada pemilik polisi insurans mengikut Akta Insurans 1996.

Justeru, pengguna berhak diberi perlindungan sewajarnya dari pihak berkenaan supaya dapat menikmati kehidupan yang lebih terjamin jika berlaku kecelakaan yang menyebabkan hilang daya kemampuan untuk bekerja.

 

Harga Daging Naik Mendadak

Saya selalu ke pasar basah untuk membeli barangan keperluan makanan harian. Namun, saya perhatikan sesetengah barang basah yang harganya naik mendadak dalam bulan ini seperti daging import. Adakah ia berpunca daripada musim perayaan? (Ali; Keramat, Kuala Lumpur)

FOMCA : Kebiasaannya kontrak pengimport daging dan pengeluar daging dalam tempoh setahun hingga dua tahun. Sepatutnya tidak berlaku kenaikan harga dan jika masalah kekurangan daging berlaku, kos kenaikan harga tidak sepatutnya ditanggung pengguna.

Peniaga juga sering mengambil kesempatan apabila tiba musim perayaan kerana masyarakat biasanya tetap akan mendapatkan juga bahan mentah itu dalam kuantiti banyak untuk keperluan mereka.

 

Sumber : Metro Ahad – 27 September 2015

  1. Anda Tanya, FOMCA Jawab