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KUALA LUMPUR: The National Consumer Complaints Centre (NCCC) 2013 annual consumer complaints report stated that although the total number of complaints had dropped, the monetary value of the losses had however increased.
The NCCC chairman and Federation of Malaysian Consumer Association (FOMCA) president Marimuthu Nadasan said that the number of complaints in 2013 had dropped to 40,560 compared to 41,963 complaints received in 2012.
“However, the loss value had increased from RM9 million in 2012 to RM61 million in 2013,” he said at a press conference here today.
According to Marimuthu, the automobile sector still tops the category of value losses with an increase from RM9 million in 2012 to a drastic RM22 million .
Marimuthu said that the bulk of the automobile sector complaints were due to new cars breaking down or no proper steps being taken in the handling of the breakdowns.
General Consumer Products topped the list with 7,652 complaints received. The telecommunications sector was the second highest category and complaints against retailers, including online retail portals was third.
Read more: NCCC: LESS COMPLAINTS BUT VALUE OF LOSS INCREASED
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Telefon bimbit, tablet dan kereta merupakan produk paling tinggi mendapat aduan pengguna Malaysia tahun lalu, begitu juga gajet palsu dan kereta mewah buatan Eropah yang sering rosak selepas keluar dipamerkan di pasaran, kata pemerhati aduan pengguna.
Walaupun jumlah angka yang diterima Pusat Aduan Pengguna Kebangsaan (NCCC) pada 2013 menurun, tetapi nilai kerugian yang dirasai pengguna dalam sektor automobil meningkat tiga kali ganda, kata Pengerusi Datuk Dr Marimuthu Nadason.
Produk dan perkhidmatan lain seperti televisyen, telefon bimbit, komputer riba dan tablet termasuk dalam kategori yang menerima aduan paling tinggi sebanyak 7,652 kes yang membabitkan anggaran kos RM12.644 juta.
Bagaimanapun, aduan paling tinggi direkodkan sektor automobil sebanyak 4,915 kes dengan anggaran RM22.182 juta.
NCCC pada keseluruhannya menerima 40,560 aduan tahun ini, menurun berbanding 41,963 pada tahun lalu.
"Penurunan ini mungkin disebabkan respons daripada pihak peniaga yang mengambil serius aduan pengguna. Justeru, pengguna tidak lagi datang meminta bantuan kita," katanya kepada pemberita ketika membentangkan laporan tahunan 2013.
Namun berdasarkan aduan, nilai kerugian meningkat 34% daripada RM40.586 juta pada tahun 2012 kepada RM61,700 juta tahun lalu.
Read more: GAJET PALSU, KEROSAKAN KERETA BARU KELUHAN UTAMA PENGGUNA 2013
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It is confirmed. Consumers have been forced to pay higher sugar prices because through anti-competitive practices, only “certain” companies were allowed to import sugar. Being able to control supply; they could easily manipulate prices. They were selling their sugar beyond “free” market prices. They made lots of money and the consumers were ripped of through higher sugar prices.
Thus when the government, to some extent, liberalized the import of sugar; allowing more APs, those who were enjoying excessive manipulated prices appear to be unhappy; requesting that government restrict competition. They want to continue to enjoy higher profits by ripping of consumers through higher prices. It is interesting that though there is a Competition Act and Competition Commission, these chosen few are blatantly seeking greater protection of the market at the expense of consumers.
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Telecommunication companies should not provide customer details to credit reporting agency CTOS Data Systems Sdn Bhd, the Federation of Malaysian Consumers Association (Fomca) said yesterday.
Fomca national consumer complaints centre legal and dispute resolution manager Santosh Kannan said he was alarmed when complainants started reporting that their names had been listed on the CTOS database for accumulated telco charges, even though their accounts and services had been suspended for up to a few years.
He said 6,404 telco-related complaints were received by the centre in 2013, including 3,000 for connection disruptions and 1,200 for poor bandwidth.
Only 60 per cent of the complaints were resolved, with the provider sending technicians to repair the connections or substantially reducing the billed amount.
Santosh said he suspected the number of recorded complaints was just the tip of the iceberg.
“For every complaint that reaches us, we estimate at least five go unreported,” he said.
Read more: CONSUMER GROUP QUESTIONS NEED FOR TELCO CLIENT REPORTS
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When you're negotiating the best deal for your car, these tips might help you out:
Get a pre-approved car loan before you go to the dealership
Applying for a pre-approved car loan is not as complicated as you think! You can apply for a preapproved loan straight from the bank or if your desired bank has online loan application banking services, you can get your car loan quota via online.
The best way is to get a few preapproved car loans from several banks and compare them to see which one suits you best (ie: the lowest interest rate for your credit score). So once you’re at the car dealership, compare again your best offer with the dealership’s offer and take the best deal for your new car. Or try to negotiate an even lower interest rate with the dealer.
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Buying a car in Malaysia is a pretty pricey affair. But no matter how expensive a car can be, with our current state of public transport, many Malaysians have little choice in the matter.
To some folks, owning a car is more than just to take you from point A to B - it’s a matter of pride and they take very good care of their cars with constant grooming and even modifications.
Whatever your reasons for purchasing a vehicle, be it out of convenience and necessity or for the love of cars; the most important factor to consider is getting the most value for your money.
The common question many would ask themselves is whether they should buy new or buy used. But which one is the most economical? And what are the costs involved in buying either a new or used car?
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Driving in a brand new car sure feels good, but the occasional flat tyre, scratches and the stress of the being stranded on a busy street are part and parcel of owning a car. While paint scratches pose no threat to your safety, a flat tyre and a dead battery must be fixed in order to get from A to B. When faced with any of these situations, what’s a person to do? Fortunately, one need not be MacGyver to save money and handle the operation alone. Here are the top 4 DIY car fixes that every car owner should know. Why pay an exorbitant emergency service for something as simple as a dead battery when you could save?
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Pengguna, yang terasa bebanan kos sara hidup, sebenarnya mempunyai dua pilihan untuk mengatasi keadaan ini, iaitu berusaha mendapatkan wang yang lebih atau mengurangkan perbelanjaan.
Bagaimanapun, kekangan masa sering menjadikan pilihan kedua adalah lebih mudah dan praktikal untuk dilakukan.
Langkah ini boleh mula dilakukan dari rumah. Antaranya ialah memastikan penggunaan elektrik secara berhemat, yang seterusnya dapat mengurangkan perbelanjaan bil elektrik.
Kemampuan mengurangkan bil elektrik melalui penggunaan yang berhemat, telah dapat dibuktikan melalui satu projek pelajar di Sekolah Menengah Kebangsaan Marudi, Baram, Sarawak.
Projek ini telah berjaya memenangi pertandingan kecekapan tenaga, yang dianjurkan oleh Persatuan Pengguna Air dan Tenaga Malaysia (Wecam) dan Persatuan Pengguna-Pengguna Standard Malaysia, yang kedua-duanya merupakan ahli gabungan Gabungan Persatuan-Persatuan Pengguna Malaysia (FOMCA).
Projek yang dilakukan oleh pelajar tersebut telah berjaya mengurangkan penggunaan tenaga elektrik di sekolah berkenaan sehingga 70 peratus dalam tempoh dua bulan.
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Wartawan: Apakah pandangan FOMCA mengenai isu ini?
J: Isu ini tidak patut diperbesarkan tanpa melihat apakah punca sebenar kenapa ia berlaku secara terperinci. Sepatutnya tidak boleh menyalahkan mana-mana pihak kerana ada banyak faktor sebenar yang perlu difahami, diteliti dan berfikirlah secara rasional bukan dijadikan isu hangat sehingga orang ramai menjadi marah. Perbuatan tidak bertanggungjawab ini hanya menyebabkan masalah menjadi bertambah rumit dan jika dibiarkan menjadi tidak terkawal yang akhirnya merosakkan negara.
S: Apakah punca sebenar ia berlaku?
J: Masalah kenaikan harga barang ada banyak faktor. Kita perlu lihat punca sebenarnya, pertama perubahan iklim dunia akibat bencana alam yang kerap berlaku sejak beberapa tahun kebelakangan ini. Kita perlu terima hakikat banyak negara terjejas teruk akibat banjir besar, letupan gunung berapi, pemanasan global, tsunami,
Read more: KOS SARA HIDUP SEMAKIN MENINGKAT. PENGGUNA PERLU BIJAK.
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Tired of intermittent water supply, consumers are willing to pay for water if the government can get its act together.
Three consumer groups - Federation of Malaysian Consumers Association (Fomca), Forum Air Malaysia and Water and Energy Consumer Association (Wecam) said they are giving the government 12 months to solve the ongoing water crisis.
Being a resource that is important to all, they urged the government to do more than stage takeovers, start mega projects, and kick issues around for political gains.
"Buying and selling like on the share market shouldn't be happening here," Forum Air's secretary general Ratna Devi Nadarajan (left) told a press conference in Petaling Jaya.
"We are apolitical consumers ...as long as you open the tap, you get clean water, that's all we are asking."
Ratna who has helped carry out surveys for National Water Services Commission (Span), said that over 60 percent of Malaysian households now have some kind of water filtration system, showing that they are willing to stump up to thousands of ringgit for a stable and clean water supply.
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